Find answers to common questions about orders, delivery, payments, and managing your KeyOS account.
Common questions and answers.
Search for your building on the Find Your Building page, select the credential type you need, fill in your details, and submit your order. You will receive an email confirmation once the order is received.
No. You can place an order as a guest using your email address. However, creating a tenant account lets you track all your orders in one place and repeat previous orders faster.
You will need your name, email address, phone number, unit number, and a reason for the order (e.g. lost fob, new resident). You may also be asked to upload a supporting document such as a lease agreement.
Yes. You can add multiple items to your order before submitting. Each item can have its own quantity.
Common questions and answers.
Visit the Track Order page and enter your order reference number and the email address used when placing the order. If you are logged in as a tenant, your orders are automatically visible.
Submitted means your order has been received and is awaiting review. Pending Approval means it is with the building manager. Approved means it has been approved and is being prepared. Dispatched means it is on its way. Completed means it has been delivered.
Check your spam or junk folder first. If it is not there, contact us at support@keyos.com.au with your name and building address and we will look into it.
Common questions and answers.
Once your order is approved and dispatched, standard delivery takes 2 to 5 business days. You will receive tracking information by email once your order has been sent.
Yes. Once your order is dispatched, your order status page will include a link to the courier tracking page.
The courier will leave a card with instructions for collection or redelivery. If you are having trouble, contact us at support@keyos.com.au and we will assist.
Common questions and answers.
Payment is required after your building manager approves your order. You will receive an email with a secure payment link once your order is approved.
We accept all major credit and debit cards via Stripe. Your payment details are never stored on our servers.
Yes. A payment receipt is emailed to you automatically after a successful payment. If you need a formal invoice, contact us at support@keyos.com.au.
Common questions and answers.
Visit the Tenant Login page and sign up using your email address, phone, or Google. You may need to verify your email or phone number before placing orders, so we recommend creating an account for the best experience. You can also continue as a guest for individual orders without creating an account.
On the login page, click Forgot Password and enter your email address. You will receive a link to reset your password.
Log in to your tenant account and visit your profile page to update your name, email, or phone number.
Yes. All data is secured. We never share your personal information with third parties for marketing purposes. See our Privacy Policy for full details.
Common questions and answers.
Apply for access via the Get Started page. Our team will review your application and set up your account.
Log in to your dashboard and open the Orders section. You can review, approve, or reject orders from there. Tenants are notified automatically by email.
Yes. The KeyOS platform supports managing an entire portfolio of buildings from a single dashboard.
Our support team is happy to help with anything not covered here.